UNIVERSITY LIBRARY CATALOGUE

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1.
Organisational competences and their relationship to performance and customer satisfaction in Uganda Electricity Board/ Hilary Obaloker Onek by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala, 2000
Dissertation note: Thesis (MBA) - Makerere University, 2000
Availability: Items available for loan: Main Library - Africana (2).

2.
Corporate image and perceived organisation performance : a case o f the National Social Security Fund / Moses Emodu. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala, 2014
Dissertation note: Unpublished thesis (MBA)- Makerere University, 2014
Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.045 E MO, ...

3.
Service qaulity, customer satisfaction and customer loyalty in Kampa la city restaurants / Michelle Kiconco. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala, 2014
Dissertation note: Unpublished thesis (MBA)- Makerere University, 2014
Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 K IC, ...

4.
Information sharing, inventory management and customer satisfaction in the downstream chain of manufacturing firms in Uganda / by Namage mbe Sheila. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala, 2010
Dissertation note: Unpublished thesis M.Sc (PSM) - Makerere University, 2010.
Availability: Items available for loan: Main Library - Africana (2)Call number: U 338.76 NA M, ...

5.
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In charge of customer satisfaction / Roger Cartwright, George Gre en. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Blackwell Business, 1997
Availability: Items available for loan: Main Library - IDA (1).

6.
Relationship marketing and customer satisfaction in selected small s cale manufacturing enterprises in Uganda / Mayanja Jamiah by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala : Makerere University , 2004
Dissertation note: Thesis (M.Sc., Marketing) - Makerere University, 2004
Availability: Items available for loan: Main Library - Africana (2).

7.
Order processing, interfunctional co-ordination, customer service an d customer satisfaction in Uganda Clays Limited / by Kitone Joseph. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala : Makerere University, 2004
Dissertation note: Thesis (M.SC., MARKETING) - Makerere University, 2004.
Availability: Items available for loan: Main Library - Africana (2).

8.
Relationship marketing and customer satisfaction in selected small s cale manufacturing enterprises in Uganda / Mayanja Jamiah by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala : Makerere University , 2004
Dissertation note: Thesis (M.Sc., Marketing) - Makerere University, 2004
Availability: No items available.

9.
Order processing, interfunctional co-ordination, customer service an d customer satisfaction in Uganda Clays Limited / by Kitone Joseph. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala : Makerere University, 2004
Dissertation note: Thesis (M.SC., MARKETING) - Makerere University, 2004.
Availability: No items available.

10.
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13.
Customer's ability to pay, willingness to pay and revenue collection performance : the case of National Water and Sewerage Corporation / Walubi Gonzaga. by
Material type: Text Text
Publication details: Kampala : Makerere University Press , 2004
Dissertation note: Thesis (MBA)-- Makerere University, Faculty of Economics, 2004.
Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.8343 WAL, ...

14.
Customer's ability to pay, willingness to pay and revenue collection performance : the case of National Water and Sewerage Corporation / Walubi Gonzaga. by
Material type: Text Text
Publication details: Kampala : Makerere University Press , 2004
Dissertation note: Thesis (MBA)-- Makerere University, Faculty of Economics, 2004.
Availability: No items available.

15.
Customer's ability to pay, willingness to pay and revenue collection performance : the case of National Water and Sewerage Corporation / Walubi Gonzaga. by
Material type: Text Text
Publication details: Kampala : Makerere University Press , 2004
Dissertation note: Thesis (MBA)-- Makerere University, Faculty of Economics, 2004.
Availability: No items available.

16.
Customer's ability to pay, willingness to pay and revenue collection performance : the case of National Water and Sewerage Corporation / Walubi Gonzaga. by
Material type: Text Text
Publication details: Kampala : Makerere University Press , 2004
Dissertation note: Thesis (MBA)-- Makerere University, Faculty of Economics, 2004.
Availability: No items available.

17.
Service quality and customer satisfaction : a case study of bank of Baroda Uganda Limited. / Kisembo Robert by
Material type: Text Text
Publication details: Kampala, 2005
Dissertation note: Dissertation (B. Com., Ext.) - Makerere University, 2005
Availability: Items available for loan: Main Library - Africana (1).

18.
Managerial competence, internal marketing and customer satisfaction : a case of commercial banks branches in Jinja district / Aziz Wa kibi. by
Material type: Text Text
Publication details: Kampala, 2015
Dissertation note: Unpublished thesis (MBA) - Makerere University, 2015
Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 WAK, ...

19.
Effective communication, perceived service quality, customer satisfa ction and institutional reputation : a case of Makerere University / Ronald Lumbuye by
Material type: Text Text
Publication details: Kampala, 2006
Dissertation note: Thesis (M.Sc., Markt.) - Makerere University, 2006
Availability: Items available for loan: Main Library - Africana (2).

20.
Service quality and customer satisfaction : a case study of bank of Baroda Uganda Limited. / Kisembo Robert by
Material type: Text Text
Publication details: Kampala, 2005
Dissertation note: Dissertation (B. Com., Ext.) - Makerere University, 2005
Availability: No items available.