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201.		The effect of market orientation on customer satisfaction in Uganda' s commercial banking industry : the case of Stanbic Bank, Luwero bra nch / by Kato Mutimba Isaiah. by Kato, Mutimba Isaiah Material type: Text Publication details: Kampala, 2017 Dissertation note: Unpublished thesis (MBA) - Makerere University, 2017. Availability: No items available. Save to lists Add to cart (remove)
202.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text Publication details: New York : McGraw-Hill Irwin, c2013 Availability: Items available for loan: Faculty of Economics and Management Book Bank - FEMA (1)Call number: 658.8 ZEI. Place hold Save to lists Add to cart (remove)
203.		The effect of market orientation on customer satisfaction in Uganda' s commercial banking industry : the case of Stanbic Bank, Luwero bra nch / by Kato Mutimba Isaiah. by Kato, Mutimba Isaiah Material type: Text Publication details: Kampala, 2017 Dissertation note: Unpublished thesis (MBA) - Makerere University, 2017. Availability: No items available. Save to lists Add to cart (remove)
204.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text Publication details: New York : McGraw-Hill Irwin, c2013 Availability: No items available. Save to lists Add to cart (remove)
205.		Customer trust, customer commitment, customer satisfaction and custo mer retention in small businesses in Kakoba division Mbarara municipali ty / Lynne Kigonya. by Kigonya, Lynne Material type: Text Publication details: Kampala, 2018 Dissertation note: Unpublished thesis (MBA)- Makerere University, 2017. Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 K IG, ... Place hold Save to lists Add to cart (remove)
206.		Service fairness, customer satisfaction and customer loyalty in comm ercial banks of Ibanda district / Gad Mbahweza. by Mbahweza, Gad Material type: Text Publication details: Kampala, 2015 Dissertation note: Unpublished thesis (MSc. Bank & Invest.)- Makerere University, 2015 Availability: Items available for loan: Main Library - Africana (2)Call number: U 332.17 MB A, ... Place hold Save to lists Add to cart (remove)
207.		Employee motivation, service delivery and customer satisfaction: a case of Muzamil Hotels Ltd in Zanzibar / by Abdalla Hamed Abdalla. by Abdalla, Hamed Abdalla Material type: Text Publication details: Kampala, 2018 Dissertation note: Unpublished thesis (MHTM)-Makerere University, 2018. Availability: No items available. Save to lists Add to cart (remove)
208.		Employee motivation, service delivery and customer satisfaction : a case of Muzamiil Hotels Ltd in Zanzibar / by Abdalla Hamed Ab dalla by Abdalla, Hamed Abdalla Material type: Continuing resource Publication details: Kampala, 2018 Dissertation note: unpublished thesis (MHTM)- Makerere University, 2018. Availability: Items available for loan: Main Library - Africana (2)Call number: U 338.4791 ABD, ... Place hold Save to lists Add to cart (remove)
209.		Customer relationship management, customer satisfaction and customer loyalty in commercial banks in Uganda / Kagimu Martin Kawooya. by Kagimu, Martin Kawooya Material type: Text Publication details: Kampala, 2019 Dissertation note: Unpublished thesis ( MSc. MARKETING)- Makerere University, 2019 Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 K AG, ... Place hold Save to lists Add to cart (remove)
210.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valerie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by Zeithaml, Valerie A Bitner, Mary Jo Gremler, Dwayne D Edition: 7th ed. Material type: Text Publication details: New York : McGraw-Hill, 2018 Availability: Items available for loan: Jinja Campus (1)Call number: 658.8 ZEI. Place hold Save to lists Add to cart (remove)
211.		Technology based-service quality and customer satisfaction in the ba nking sector in Uganda : a case of Pride microfinance Limited (MDI) / Cyrus Osinde. by Osinde, Cyrus Material type: Text Publication details: Kampala, 2019 Dissertation note: Unpublished thesis (MBA)- Makerere University, 2019 Availability: Items available for loan: Main Library - Africana (2)Call number: U 332.17 OS I, ... Place hold Save to lists Add to cart (remove)
212.	Image from Amazon.com	Service management and marketing : customer management in service competition / Christian Gronroos by Gronroos, Christian Edition: 3rd ed Material type: Text Publication details: Sussex : John Wiley, 2007 Availability: Items available for loan: Jinja Campus (1)Call number: 658.8 GRO. Place hold Save to lists Add to cart (remove)
213.		Service quality, competitive strategies and financial performance of telecommunication companies in Uganda / Asingwire Patricia. by Asingwire, Patricia Material type: Text Publication details: Kampala, 2019 Dissertation note: Unpublished thesis (MBA)- Makerere University, 2019 Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 A SI, ... Place hold Save to lists Add to cart (remove)
214.		Customer engagement, price and customer satisfaction : a case of century bottling company limited products supply chain / Moses Luyim a. by Luyima, Moses Material type: Text Publication details: Kampala, 2017 Dissertation note: Unpublished thesis (MBA)- Makerere University, 2017. Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 L UY, ... Place hold Save to lists Add to cart (remove)
215.	Image from Amazon.com	Customer service : skills for success / Robert W. Lucas, Princ ipal, Robert W. Lucas Enterprises. by Lucas, Robert W Edition: Sixth Edition. Material type: Text Publication details: New York : McGraw-Hill Education, 2015 Availability: Items available for loan: Jinja Campus (1)Call number: 658.812 L UC. Place hold Save to lists Add to cart (remove)
216.		Customer centricity, customer relationship and customer satisfaction in National Social Security Fund Uganda / Davd Agaba Bashisha. by Bashisha, David Agaba Material type: Text Publication details: Kampala, 2016 Dissertation note: Unpublished thesis (MSc. Marketing)- Makerere University, 2016 Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 B AS, ... Place hold Save to lists Add to cart (remove)
217.		Service quality, customer satisfaction and customer loyality in hote ls in Kampala / Brenda Atwiine. by Atwiine, Brenda Material type: Text Publication details: Kampala, 2019 Dissertation note: Unpublished theses (MSc. Marketing)- Makerere University, 2019. Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 A TW, ... Place hold Save to lists Add to cart (remove)
218.		Knowledge support, risk management and e-banking adoption by custome rs of commercial banks in Uganda / Charlotte Matsiko. by Matsiko, Charlotte Material type: Text Publication details: Kampala, 2019 Dissertation note: Unpublished thesis (MBA)- Makerere University, 2019 Availability: Items available for loan: Main Library - Africana (2)Call number: U 332.178 M AT, ... Place hold Save to lists Add to cart (remove)
219.		A comparative cost-benefit analysis of saving through a commercial b ank savings account : a case study of Allied Bank International (U) LTD (1996-2005) / Kilameri Ivan. by Kilameri, Ivan Material type: Text Publication details: Kampala 2006 Dissertation note: Unpublished thesis (BSc. Actuarial Sci.)- Makerere University, 2006 Availability: Items available for loan: Main Library - Africana (1)Call number: U 332.1752 KIL. Place hold Save to lists Add to cart (remove)
220.		Corporate reputation, customer attraction strategy and service bundl e usage : a case of startimes digital TV in Uganda / Fu Haibo. by Fu, Haibo Material type: Text Publication details: Kampala, 2016 Dissertation note: Unpublished thesis (MSc. Marketing)- Makerere University, 2016 Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 F UH, ... Place hold Save to lists Add to cart (remove)