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141.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. Material type: Text Publication details: Boston : McGraw-Hill Irwin, c2009 Availability: Items available for loan: Jinja Campus (1)Call number: 658.8 ZEI. Main Library - IDA Extension (3)Call number: 658.8 ZEI, ... Place hold Save to lists Add to cart (remove)
142.		Occupational stress, commitment, organisational citizenship behaviou r, and customer service quality : a case study of Stanbic Bank / by Philip Oundo K.N. Okumu. by Okumu, Philip Oundo K.N Material type: Text Publication details: Kampala, 2010 Dissertation note: Unpublished thesis (MBA) - Makerere University, 2010. Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.312 OKU, ... Place hold Save to lists Add to cart (remove)
143.		Customers' perceived risk, trust, perceived ease of use, perceived u sefulness and mobile banking adoption (MBA) in Uganda / Abdallah Ibr ahim Nyero. by Nyero, Abdallah Ibrahim Material type: Text Publication details: Kampala, 2015 Dissertation note: Unpublished thesis (MBA)- Makerere University, 2015. Availability: Items available for loan: Makerere Main Library - ML (2)Call number: U 332.17 NY E, ... Place hold Save to lists Add to cart (remove)
144.		Customer service quality and performance : a case study of the ho tel industry in Uganda / by Barbara Leonidas Kabanyoro. by Kabanyoro, Barbara Leonidas Material type: Text Publication details: Kampala, 2010 Dissertation note: Unpublished thesis (MBA) - Makerere University, 2010. Availability: Items available for loan: Main Library - Africana (2)Call number: U 338.47647 94 KAB, ... Place hold Save to lists Add to cart (remove)
145.		Organisational culture, cross-functional integration and customer re lationship management capabilities in foreign banks in Uganda / Napa kor Edwin. by Napakor, Edwin Material type: Text Publication details: Kampala, 2015 Dissertation note: Unpublished thesis (MIB)- Makerere University, 2015. Availability: Items available for loan: Main Library - Africana (2)Call number: U 332.15 NA P, ... Place hold Save to lists Add to cart (remove)
146.		Customer relationship management, customer satisfaction and customer loyalty in the telecommunication industry in Uganda / Mulora Irene. by Mulora, Irene Material type: Text Publication details: Kampala, 2017 Dissertation note: Unpublished thesis (MBA)- Makerere University, 2017 Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 M UL, ... Place hold Save to lists Add to cart (remove)
147.	Image from Amazon.com	Relationship marketing : successful strategies for the age of the customer / Regis McKenna. by McKenna, Regis Material type: Text Publication details: Reading, Mass. : Perseus Books, c1991 Availability: Items available for loan: Faculty of Economics and Management Book Bank - FEMA (2)Call number: 658.812 MCK E, ... Place hold Save to lists Add to cart (remove)
148.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. Material type: Text Publication details: Boston : McGraw-Hill Irwin, c2009 Availability: No items available. Save to lists Add to cart (remove)
149.		Occupational stress, commitment, organisational citizenship behaviou r, and customer service quality : a case study of Stanbic Bank / by Philip Oundo K.N. Okumu. by Okumu, Philip Oundo K.N Material type: Text Publication details: Kampala, 2010 Dissertation note: Unpublished thesis (MBA) - Makerere University, 2010. Availability: No items available. Save to lists Add to cart (remove)
150.		Customers' perceived risk, trust, perceived ease of use, perceived u sefulness and mobile banking adoption (MBA) in Uganda / Abdallah Ibr ahim Nyero. by Nyero, Abdallah Ibrahim Material type: Text Publication details: Kampala, 2015 Dissertation note: Unpublished thesis (MBA)- Makerere University, 2015. Availability: No items available. Save to lists Add to cart (remove)
151.		Customer service quality and performance : a case study of the ho tel industry in Uganda / by Barbara Leonidas Kabanyoro. by Kabanyoro, Barbara Leonidas Material type: Text Publication details: Kampala, 2010 Dissertation note: Unpublished thesis (MBA) - Makerere University, 2010. Availability: No items available. Save to lists Add to cart (remove)
152.		Organisational culture, cross-functional integration and customer re lationship management capabilities in foreign banks in Uganda / Napa kor Edwin. by Napakor, Edwin Material type: Text Publication details: Kampala, 2015 Dissertation note: Unpublished thesis (MIB)- Makerere University, 2015. Availability: No items available. Save to lists Add to cart (remove)
153.		Customer relationship management, customer satisfaction and customer loyalty in the telecommunication industry in Uganda / Mulora Irene. by Mulora, Irene Material type: Text Publication details: Kampala, 2017 Dissertation note: Unpublished thesis (MBA)- Makerere University, 2017 Availability: No items available. Save to lists Add to cart (remove)
154.	Image from Amazon.com	Relationship marketing : successful strategies for the age of the customer / Regis McKenna. by McKenna, Regis Material type: Text Publication details: Reading, Mass. : Perseus Books, c1991 Availability: No items available. Save to lists Add to cart (remove)
155.		Lending policies in micro finance institutions and their ethical imp lications on client's satisfaction in Uganda : a case study of Pride micro finance/ Regina Mugabi Ssuna. by Ssuna, Regina Mugabi Material type: Text Publication details: Kampala, 2017 Dissertation note: Unpublished thesis (MA. EPM)- Makerere University, 2017. Availability: Items available for loan: Makerere Main Library - ML (2)Call number: U 332.3 SSU, ... Place hold Save to lists Add to cart (remove)
156.		Consumer awareness, perception and electronic banking adoption in Ce ntenary Rural Development Bank : a study of Nakivubo road branch / Sylvia Lutalo. by Lutalo, Sylvia Material type: Text Publication details: Kampala, 2017 Dissertation note: Unpublished thesis (MBA)- Makerere University,2017. Availability: Items available for loan: Main Library - Africana (2)Call number: U 332.178 L UT, ... Place hold Save to lists Add to cart (remove)
157.		Relationship marketing, internal marketing and business performance of commercial banks in Uganda / Tonny Kahaya. by Kahaya, Tonny Material type: Text Publication details: Kampala, 2015 Dissertation note: Unpublished thesis (MSc. MKTG)- Makerere University, 2015 Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 K AH, ... Place hold Save to lists Add to cart (remove)
158.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. Material type: Text Publication details: Boston : McGraw-Hill Irwin, c2009 Availability: No items available. Save to lists Add to cart (remove)
159.		Occupational stress, commitment, organisational citizenship behaviou r, and customer service quality : a case study of Stanbic Bank / by Philip Oundo K.N. Okumu. by Okumu, Philip Oundo K.N Material type: Text Publication details: Kampala, 2010 Dissertation note: Unpublished thesis (MBA) - Makerere University, 2010. Availability: No items available. Save to lists Add to cart (remove)
160.		Customers' perceived risk, trust, perceived ease of use, perceived u sefulness and mobile banking adoption (MBA) in Uganda / Abdallah Ibr ahim Nyero. by Nyero, Abdallah Ibrahim Material type: Text Publication details: Kampala, 2015 Dissertation note: Unpublished thesis (MBA)- Makerere University, 2015. Availability: No items available. Save to lists Add to cart (remove)