Includes bibliographical references and index.

Veterinary practice: how and why it is changing -- The management of veterinary practices -- What is a veterinary practice manager? -- Movi ng into management-what makes a good manager? -- Managing yourself -- B usiness planning -- Managing human resources: the importance of staff, recruitment and discipline -- Principles of employment law -- Human res ources: teamwork, communication, and managing change -- Human resources : training and appraisals -- Client care -- Sales and marketing -- Unde rstanding financial accounts -- Management accounts and financial plann ing -- Stock management -- Pricing of fees and products -- Information technology -- Office management -- Premises management -- Health and sa fety -- Pharmacy and dispensing -- Statutory and ethical aspects of pra ctice -- The future of practice management.