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The benchmarking book : a how-to- guide to best practice for mana gers and practitioners / Tim Stapenhurst.

By: Material type: TextTextPublication details: Amsterdam : Elsevier , 2009Description: xli, 454 p.: ill. ; 23 cmISBN:
  • 9780750689052
Subject(s): DDC classification:
  • 658.4013  22
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