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The effect of customer service on customer retention in microfinanc e institutions : a case of Uganda Women Finance Trust / Bakundir ane Silver

By: Material type: TextTextPublication details: Kampala, 2005Description: xi, 33p. : ill. ; 30 cmSubject(s): DDC classification:
  • 658.812
Dissertation note: Dissertation (B. Com., Ext.) - Makerere University, 2005
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Dissertation (B. Com., Ext.) - Makerere University, 2005

Includes bibliographical references (p.24)

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