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The effect of customer service on customer retention in microfinanc e institutions : a case of Uganda Women Finance Trust /

Bakundirane, Silver

The effect of customer service on customer retention in microfinanc e institutions : a case of Uganda Women Finance Trust / Bakundir ane Silver - Kampala, 2005 - xi, 33p. : ill. ; 30 cm.

Dissertation (B. Com., Ext.) - Makerere University, 2005

Includes bibliographical references (p.24)

Subjects--Topical Terms:
Customer services

Dewey Class. No.: 658.812

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The effect of customer service on customer retention in microfinanc e institutions : a case of Uganda Women Finance Trust /