Perceived service quality and customer satisfaction in non profit ma king organisations : a case of Makerere University /
Tushabe, Levi Wilson
Perceived service quality and customer satisfaction in non profit ma king organisations : a case of Makerere University / Levi Wilson Tushabe. - Kampala, 2003. - xiii, 71 p. : ill. ; 30 cm.
Thesis (MBA.) - Makerere University, 2003.
Includes bibliographical references.
Makerere University--Customer services
Customer relations.
Perceived service quality and customer satisfaction in non profit ma king organisations : a case of Makerere University / Levi Wilson Tushabe. - Kampala, 2003. - xiii, 71 p. : ill. ; 30 cm.
Thesis (MBA.) - Makerere University, 2003.
Includes bibliographical references.
Makerere University--Customer services
Customer relations.