Organisational competences and customer satisfaction : case study of Holiday Express Hotel / Stellah Kayita.
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TextPublication details: 2007.Description: vii, 33 p. : ill. ; 30 cmSubject(s): Dissertation note: Dissertation (B.A. Tourism) - Makerere University, 2007.
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Dissertation (B.A. Tourism) - Makerere University, 2007.
Includes bibliographical references (p.23-25)
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