Organisational competences and customer satisfaction : case study of Holiday Express Hotel /
Kayita, Stellah
Organisational competences and customer satisfaction : case study of Holiday Express Hotel / Stellah Kayita. - 2007. - vii, 33 p. : ill. ; 30 cm.
Dissertation (B.A. Tourism) - Makerere University, 2007.
Includes bibliographical references (p.23-25)
Holiday Express Hotel-- Customer services.
Hotels-- Customer services
Organisational competences and customer satisfaction : case study of Holiday Express Hotel / Stellah Kayita. - 2007. - vii, 33 p. : ill. ; 30 cm.
Dissertation (B.A. Tourism) - Makerere University, 2007.
Includes bibliographical references (p.23-25)
Holiday Express Hotel-- Customer services.
Hotels-- Customer services