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040 _aUG-KaMUL
082 _a658.562
092 _a658.562 OAK
100 1 _aOakland, John S.
245 1 _aCases in total quality management
_cJohn S. Oakland and Leslie J. P orter.
260 _aOxford
_bButterworth/Heinemann
_c1994. repr. 1997.
300 _axxii, 274 p. ;
_c25 cm.
504 _aIncludes bibliographical references and index.
650 0 _aTotal quality management
_xCase studies
700 1 _aPorter, Leslie J.
942 _2ddc
_cBK
999 _c8146
_d8146