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039 _a201803292314
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040 _aUG-KaMUL
082 _a 384.041
092 _aU 384.041 KAN
100 _a Kanyika, Lillian Musisi.
245 _a The effect of quality assurance on customer care in telecommunicatio n companies in Uganda:
_ba case study of MTN /
_cby Lillian Musisi Ka nyika.
260 _aKampala,
_c2015.
300 _axi, 76 p. :
_bill. ;
_c30 cm.
502 _aUnpublished thesis(PhD)- Makerere University, 2015.
504 _aIncludes bibliographical references (p.60-66).
650 _aTelecommunication
_xQuality control
_xStandards
_zUganda.
852 _dML
942 _2ddc
_cBK
999 _c607031
_d607031