| 000 | 00688nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | vtls000114507 | ||
| 003 | UG-KaMUL | ||
| 005 | 20250608230145.0 | ||
| 039 | 9 |
_a 200510060842 _b 901 _y 200509291359 _z 951 |
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| 040 | _a UG-KaMUL | ||
| 082 | _a 658.812 CRO | ||
| 100 | 1 | _a Cron, Rodney L. | |
| 245 | 1 | 0 |
_a Assuring customer satisfaction : _b a guide for business and industr y |
| 260 |
_a New York : _b Reinhold , _c 1974. |
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| 300 |
_a xii, 364 p. ; _c 24 cm. |
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| 504 | _a Includes bibliographical references. | ||
| 650 | 0 | _a Customer relations. | |
| 650 | 0 | _a Complaints (Retail trade). | |
| 942 |
_2ddc _cBK |
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| 999 |
_c124254 _d124254 |
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