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1.	Image from Amazon.com	Design and management of service processes : keeping customers fo r life / Rohit Ramaswamy. by Ramaswamy, Robit Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass.: Addison-Wesley , 1996 Availability: Items available for loan: Main Library - IDA (1). Place hold Save to lists Add to cart (remove)
2.		A business intelligence tool for customer retention in Mobile Teleco mmunications / Sebiyonga Eriphaz by Sebiyonga, Eriphaz Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kampala, 2010 Dissertation note: Unpublished thesis (M.Sc., Info. Systems) - Makerere University, 201 0 Availability: Items available for loan: College of Computing and Information Science - COCIS (1)Call number: U 006.33 SE B. Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	How to manage the I.T. helpdesk / Noel Bruton. by Bruton, Noel Series: Computer weekly professional series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Butterworth-Heinemann, 1977. repr. 1999 Availability: Items available for loan: Main Library - IDA (1)Call number: 004.0688 BRU. Place hold Save to lists Add to cart (remove)
4.		Lending policies, education, usage and business performance of clien ts of Pride Microfinance Limited : case of Buwenge, Jinja district / by Mafumbo Patrick Wabwire. by Mafumbo, Patrick Wabwire Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kampala, 2010 Dissertation note: Thesis (M.Sc.Acc.& Fin.)- Makerere University, 2010 Availability: Items available for loan: Main Library - Africana (2)Call number: U 332.742 M AF, ... Place hold Save to lists Add to cart (remove)
5.		Occupational stress and customer service in selected banks in Uganda / Regina Zawedde Kityo by Zawedde, Kityo Regina Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kampala, 2000 Dissertation note: Thesis (MBA) - Makerere University, 2000 Availability: Items available for loan: Main Library - Africana (1). Main Library - IDA (1). Place hold Save to lists Add to cart (remove)
6.		Customer service as a key to successful markerting of bank services in Uganda/ by Elizabeth G. N. Kitimbo. by Kitimbo, G. N. Elizabeth Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kampala : Makerere University, 1995 Dissertation note: Thesis (MBA) - Makerere University, 1995. Availability: Items available for loan: Main Library - Africana (2)Call number: U 332.17 KI T, ... Place hold Save to lists Add to cart (remove)
7.		An integrated Call Center Management Information System / Julius Ouma by Ouma, Julius Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kampala, 2011 Dissertation note: Unpublished thesis (M.Sc., Info. Tech.) - Makerere University, 2017 Availability: Items available for loan: College of Computing and Information Science - COCIS (2)Call number: U 658.403 O UM, ... Place hold Save to lists Add to cart (remove)
8.	Image from Amazon.com	The multichannel challenge : integrating customer experiences for profit / Hugh Wilson, Rod Street and Lindsay Bruce by Wilson, Hugh Street, Rod Bruce, Lindsay Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam : Butterworth-Heinemann , 2008 Availability: Items available for loan: Main Library - IDA Extension (1)Call number: 658.812 WIL. Place hold Save to lists Add to cart (remove)
9.		Perceived service value, perceived service fairness, student satisfa ction and student loyalty in Islamic University In Uganda and Kampala U niversity / Yusuf Kaweesa. by Kaweesa, Yusuf Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kampala, 2017 Dissertation note: Unpublished thesis (MSc. MRKT)- Makerere University, 2017 Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 K AW, ... Place hold Save to lists Add to cart (remove)
10.		The effect of customer service on sales in passenger air transport: a case study of Uganda Airlines/ Victoria N. Kato by Kato, Victoria N Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kampala : Makerere University/ 1999 Dissertation note: Thesis (MBA) - Makerere University, 1999 Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 K AT, ... Place hold Save to lists Add to cart (remove)
11.		The analysis of the customer service in the hotel industry: a cas e of the Nile Hotel Complex Limited/ Harriet Nakato by Nakato, Harriet Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kampala: Makerere University, 1994 Dissertation note: Dissertation (B.Com) - Makerere University, 1994 Availability: Items available for loan: Main Library - Africana (1)Call number: U 658.812 N AK. Place hold Save to lists Add to cart (remove)
12.		Customer care services in Uganda's mobile phone networks : a case study of Kampala Central / Nsonyi Khuluthum by Nsonyi, Khuluthum Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kampala : Makerere University, 2002 Dissertation note: Dissertation (BLIS) - Makerere University, 2002 Availability: Items available for loan: EASLIS Library - Closed Access (1). Main Library - Africana (1). Place hold Save to lists Add to cart (remove)
13.		Service qaulity, customer satisfaction and customer loyalty in Kampa la city restaurants / Michelle Kiconco. by Kiconco, Michelle Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kampala, 2014 Dissertation note: Unpublished thesis (MBA)- Makerere University, 2014 Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 K IC, ... Place hold Save to lists Add to cart (remove)
14.	Image from Amazon.com	Customer service in the information environment / Guy St. Clair. by St. Clair, Guy, 1940- Series: Information services management Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Bowker-Saur, c1993 Availability: Items available for loan: EASLIS Library Book bank (15). Place hold Save to lists Add to cart (remove)
15.	Image from Amazon.com	Equality in managing service delivery / Rohan Collier. by Collier, Rohan, 1945- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Buckingham ; Philadelphia : Open University Press, 1998 Availability: Items available for loan: CHUSS- Women and Gender Studies Library (2)Call number: 658.812 COL, ... Main Library - IDA (1)Call number: 658.812 COL. Place hold Save to lists Add to cart (remove)
16.		Electronic banking adoption, service quality and customer satisfacti on in Mbarara retail bank / Augustine Matovu. by Matovu, Augustine Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kampala, 2014 Dissertation note: Unpublished thesis (MBI)- Makerere University, 2014 Availability: Items available for loan: Main Library - Africana (2)Call number: U 332.17 MA T, ... Place hold Save to lists Add to cart (remove)
17.		Perceived usefulness, perceived ease of use, perceived credibility, customer attitude and customer adoption of electronic banking : a ca se of commercial banks in Uganda / Kizito Lwanga. by Lwanga, Kizito Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kampala, 2013 Dissertation note: Unpublished thesis (MSc. Acc. & Fin.)- Makerere University, 2013 Availability: Items available for loan: Main Library - Africana (2)Call number: U 332.178 L WA, ... Place hold Save to lists Add to cart (remove)
18.		Survivor syndrome, psychological contract, organisational commitment and work performance : a case for Century Bottling Company / Nam uli Jalia Bireke Bagalaliwo. by Bagalaliwo, Jalia Namuli Bireke Material type: Text; Format: print ; Literary form: Not fiction Publication details: 2001 Dissertation note: Unpublished thesis (MBA) - Makerere University, 2001. Availability: Items available for loan: Main Library - Africana (2). Place hold Save to lists Add to cart (remove)
19.		10 of the best : the best education programs of the NAHB conventi on / Victoria H. Smith, editor. by Smith, Victoria H National Association of Home Builders (U.S.) Home Builders Institute Material type: Text; Format: print ; Literary form: Not fiction Publication details: Washington, D.C. : Home Builders Institute, c1988 Availability: No items available. Save to lists Add to cart (remove)
20.	Image from Amazon.com	Managing service level quality across wireless and fixed networks / Peter Massam. by Massam, Peter Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester : Wiley, c2003 Online resources: Publisher description Table of contents Availability: Items available for loan: Main Library - IDA (1)Call number: 384.5 MAS. Place hold Save to lists Add to cart (remove)