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61.		Customer service quality and performance : a case study of the ho tel industry in Uganda / by Barbara Leonidas Kabanyoro. by Kabanyoro, Barbara Leonidas Material type: Text Publication details: Kampala, 2010 Dissertation note: Unpublished thesis (MBA) - Makerere University, 2010. Availability: No items available. Save to lists Add to cart (remove)
62.		An integrated customer relationship system for Mobile Telecom Operat ors / Samuel Mugabe by Mugabe, Samuel Material type: Text Publication details: Kampala, 30 cm Dissertation note: Unpublished thesis (M.Sc., Comp.Sc.) - Makerere University, 2006 Availability: No items available. Save to lists Add to cart (remove)
63.		A framework for adoption of social CRM by SMEs in developing countri es (a case of Uganda) / Joy Galaige. by Galaige, Joy Material type: Text Publication details: Kampala, 2014 Dissertation note: Thesis (MSc. Information Systems ) - Makerere University, 2014 Availability: No items available. Save to lists Add to cart (remove)
64.	Image from Amazon.com	The new age of innovation : driving cocreated value through globa l networks / C.K. Prahalad, M.S. Krishnan. by Prahalad, C. K Krishnan, M. S. (Mayuram S.) Material type: Text Publication details: New York : McGraw-Hill, c2008 Availability: No items available. Save to lists Add to cart (remove)
65.		Go mobile with Microsoft dynamics CRM for phones : view and edit your CRM data in the phone app. Material type: Text Publication details: Redmond, Washington : Microsoft Corporation, 2014 Online resources: For access click here Click here for access Availability: No items available. Save to lists Add to cart (remove)
66.		5 cool things you can do with CRM for tablets : level up your CRM experience on your tablet. Material type: Text Publication details: Redmond, Washington : Microsoft Corporation, 2014 Online resources: For access click here Click here for access Availability: No items available. Save to lists Add to cart (remove)
67.	Image from Amazon.com	Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Jr ., Faye W. Gilbert. by Zikmund, William G McLeod, Raymond Gilbert, Faye W Material type: Text Publication details: Hoboken, N.J. : Wiley, c2003 Availability: No items available. Save to lists Add to cart (remove)
68.		Customer service quality and performance : a case study of the ho tel industry in Uganda / by Barbara Leonidas Kabanyoro. by Kabanyoro, Barbara Leonidas Material type: Text Publication details: Kampala, 2010 Dissertation note: Unpublished thesis (MBA) - Makerere University, 2010. Availability: No items available. Save to lists Add to cart (remove)
69.		An integrated customer relationship system for Mobile Telecom Operat ors / Samuel Mugabe by Mugabe, Samuel Material type: Text Publication details: Kampala, 30 cm Dissertation note: Unpublished thesis (M.Sc., Comp.Sc.) - Makerere University, 2006 Availability: No items available. Save to lists Add to cart (remove)
70.		A framework for adoption of social CRM by SMEs in developing countri es (a case of Uganda) / Joy Galaige. by Galaige, Joy Material type: Text Publication details: Kampala, 2014 Dissertation note: Thesis (MSc. Information Systems ) - Makerere University, 2014 Availability: No items available. Save to lists Add to cart (remove)
71.	Image from Amazon.com	The new age of innovation : driving cocreated value through globa l networks / C.K. Prahalad, M.S. Krishnan. by Prahalad, C. K Krishnan, M. S. (Mayuram S.) Material type: Text Publication details: New York : McGraw-Hill, c2008 Availability: No items available. Save to lists Add to cart (remove)
72.		Go mobile with Microsoft dynamics CRM for phones : view and edit your CRM data in the phone app. Material type: Text Publication details: Redmond, Washington : Microsoft Corporation, 2014 Online resources: For access click here Click here for access Availability: No items available. Save to lists Add to cart (remove)
73.		5 cool things you can do with CRM for tablets : level up your CRM experience on your tablet. Material type: Text Publication details: Redmond, Washington : Microsoft Corporation, 2014 Online resources: For access click here Click here for access Availability: No items available. Save to lists Add to cart (remove)
74.	Image from Amazon.com	Relationship marketing : a consumer experience approach / Stev e Baron, Tony Conway, Gary Warnaby. by Baron, Steve (J. Steve) Conway, A. (Anthony) Warnaby, Gary Series: Advanced marketing series Material type: Text Publication details: Los Angeles : Sage, 2010 Availability: Items available for loan: Faculty of Economics and Management Book Bank - FEMA (4)Call number: 658.812 BAR, ... Place hold Save to lists Add to cart (remove)
75.		Customer relationship management, customer satisfaction and customer loyalty in telecommunication companies in Uganda / Zainab Kabachwamba. by Kabachwamba, Zainab Material type: Text Publication details: Kampala, 2014 Dissertation note: Unpublished thesis (MSc. Marketing)- Makerere University, 2014 Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 K AB, ... Place hold Save to lists Add to cart (remove)
76.		Service recovery and customer satisfaction in telecommunication indu stry / Abdallahamed Ssendiwala. by Ssendiwala, Abdallahamed Material type: Text Publication details: Kampala, 2013 Dissertation note: Unpublished thesis (MSc. Marketing)- Makerere University, 2013 Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 S SE, ... Place hold Save to lists Add to cart (remove)
77.		Brand relationships, brand image and customer retention in the Telec ommunications industry in Uganda / Richard Mugisa. by Mugisa, Richard Material type: Text Publication details: Kampala, 2018 Dissertation note: Unpublished thesis(MBA)-Makerere University, 2018 Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.827 M UG, ... Place hold Save to lists Add to cart (remove)
78.		Brand relationships, brand image and customer retention in the Telec ommunications industry in Uganda / Richard Mugisa. by Mugisa, Richard Material type: Text Publication details: Kampala, 2018 Dissertation note: Unpublished thesis(MBA)-Makerere University, 2018 Availability: No items available. Save to lists Add to cart (remove)
79.		A framework for adoption of social CRM by SMEs in developing countri es (A case of Uganda) / Joy Galaige. by Galaige, Joy Material type: Text Publication details: Kampala, 2014 Dissertation note: Unpublished thesis (MIS)- Makerere University, 2014 Availability: Items available for loan: Main Library - Africana (2)Call number: U 005.74 GA L, ... Place hold Save to lists Add to cart (remove)
80.		Customer relataionship management, innovation capabilities and radio listeners' loyalty : a case of radio broadcasting stations in Kampa la district / Ahmed Gamal Kintu Munyagwa. by Kintu, Munyagwa Ahmed Gamal Material type: Text Publication details: Kampala, 2018 Dissertation note: Unpublished thesis (MBA)- Makerere University, 2018. Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 K IN, ... Place hold Save to lists Add to cart (remove)