UNIVERSITY LIBRARY CATALOGUE

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41.
Order processing, interfunctional co-ordination, customer service an d customer satisfaction in Uganda Clays Limited / by Kitone Joseph. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala : Makerere University, 2004
Dissertation note: Thesis (M.SC., MARKETING) - Makerere University, 2004.
Availability: No items available.

42.
Interaction quality and customer compliance in Uganda Electricity Di stribution Company Limited (UEDCL) / Bategeka Levi Kabagambe. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala : Makerere University, 2004
Dissertation note: Thesis (M.SC., MARKETING) - Makerere University, 2004.
Availability: No items available.

43.
Customer care and health service delivery in Uganda : a comparati ve analysis of Mulago national referral hospital and selected private h ealth providers in Kampala district / by Isabella Judith Achokotho. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala, 2016
Dissertation note: Unpublished thesis (MA. PAM)- Makerere University, 2016
Availability: No items available.

44.
Organizational culture, customer orientation and service quality in UMEME / Brian Mbazibwa Mungereza. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala, 2014
Dissertation note: Unpublished thesis (MSc. Marketing)- Makerere University, 2014
Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 M UN, ...

45.
Electronic banking, customer satisfaction and customer loyalty in co mmercial banks in Kampala / Kasiimire Allen Kahwa. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala, 2015
Dissertation note: Unpublished thesis(M.Sc Marketing)- Makerere University, 2015.
Availability: Items available for loan: Main Library - Africana (2)Call number: U 332.178 K AS, ...

46.
Organizational culture, customer orientation and service quality in UMEME / Brian Mbazibwa Mungereza. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala, 2014
Dissertation note: Unpublished thesis (MSc. Marketing)- Makerere University, 2014
Availability: No items available.

47.
Electronic banking, customer satisfaction and customer loyalty in co mmercial banks in Kampala / Kasiimire Allen Kahwa. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala, 2015
Dissertation note: Unpublished thesis(M.Sc Marketing)- Makerere University, 2015.
Availability: No items available.

48.
Service quality, customer satisfaction and customer rentation : a case of commercial banks in Uganda / Rashid Jyagenda. by
Material type: Text Text
Publication details: Kampala, 2015
Dissertation note: Unpublished thesis (MSc. MARKETING)- Makerere University, 2015.
Availability: Items available for loan: Main Library - Africana (2)Call number: U 332.17 JY A, ...

49.
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50.
Consumer confusion proneness trust and consumer satisfaction in comm ercial banks in Uganda: Ebine George. by
Material type: Text Text
Publication details: Kampala, 2013
Dissertation note: Unpublished thesis (MSc. Marketing) - Makerere University, 2013.
Availability: Items available for loan: Main Library - Africana (2)Call number: U 332.175 E BI, ...

51.
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52.
Consumer confusion proneness trust and consumer satisfaction in comm ercial banks in Uganda: Ebine George. by
Material type: Text Text
Publication details: Kampala, 2013
Dissertation note: Unpublished thesis (MSc. Marketing) - Makerere University, 2013.
Availability: No items available.

53.
ICT use perception, customer relationship management effectiveness a nd conative loyalty in classified hotels in Uganda / John Asingire. by
Material type: Text Text
Publication details: Kampala, 2021
Dissertation note: Unpublished thesis (MHTM)- Makerere University, 2021
Availability: Items available for loan: Main Library - Africana (2)Call number: U 647.94068 ASI, ...

54.
Service quality, tourist satisfaction and inward internationalizatio n: a case of gorilla tracking in Uganda / Frank Ringo. by
Material type: Text Text
Publication details: Kampala, 2017
Dissertation note: Unpublished thesis (MHTM )- Makerere University, 2017.
Availability: Items available for loan: Main Library - Africana (2)Call number: U 910 RIN, ...

55.
Customer service and retention mechanisms : a case study of Regen cy hotel - Bakuli Kampala / by Nabukenya H. by
Material type: Text Text
Publication details: Kampala, 2004
Dissertation note: Dissertation (B.Tourism) - Makerere University, 2004.
Availability: Items available for loan: Main Library - Africana (1)Call number: U 658.812 N AB.

56.
Customer service and relationship effectiveness in hotels in Uganda / Abdon R. Aruho. by
Material type: Text Text
Publication details: Kampala : Makerere University , 2004
Dissertation note: Thesis (M.Sc. Mkt.) - Makerere University, 2004.
Availability: Items available for loan: Main Library - Africana (1)Call number: U 658.812 A RU.

57.
The interactive effect of social bond and trust on customer loyalty : a comparative study of government and private hospitals in Uganda / K. Olida. by
Material type: Text Text
Publication details: Kampala, 2005
Dissertation note: Thesis (M.Sc.Marketing) - Makerere University, 2005.
Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 O LI, ...

58.
Communication effectiveness, perceived service quality, customer sat isfaction and corporate image : the case of Uganda Electricity Distr ibution Company Ltd / by Kamya Johnson Grace. by
Material type: Text Text
Publication details: Kampala, 2012
Dissertation note: Unpublished thesis (M.Sc. Marketing)- Makerere University, 2012
Availability: Items available for loan: Main Library - Africana (2)Call number: U 658.812 K AM, ...

59.
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Assessing financial access in Brazil / Anjali Kumar ... [et al.]. by Series: World Bank working paper ; no. 50
Material type: Text Text
Publication details: Washington, D.C. : World Bank, c2005
Availability: Items available for loan: Main Library - Africana (1)Call number: IBRD(08)34/ 50.

60.
The level of customer care in Uganda's hospitality establishments : a case study of selected hotels in Kampala / Mariam Muwanga Naig a by
Material type: Text Text
Publication details: Kampala : s.n. , 2004
Dissertation note: Dissertation (B.A., ) - Makerere University, 2004.
Availability: Items available for loan: Main Library - Africana (1)Call number: U 395.3 NAI.