UNIVERSITY LIBRARY CATALOGUE

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101.
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Construction business development : meeting new challenges, seeki ng opportunity / edited by Christopher Preece, Krisen Moodley and Pa ul Smith by
Material type: Text Text
Publication details: Oxford : Elsevier , 2003
Availability: Items available for loan: Main Library - IDA Extension (1)Call number: 624.0688 PR E.

102.
Customer care creation and retention a key to clientale turn over in tourism industry / by Sarah Nkabiddwa. by
Material type: Text Text
Publication details: 2007
Dissertation note: Dissertation (B.A. Tourism) - Makerere University, 2007.
Availability: Items available for loan: Main Library - Africana (1)Call number: U 338.4791 NKA.

103.
Banking services provision for international visitors in Uganda : case study : Backlays bank / by Brian Mutebi. by
Material type: Text Text
Publication details: Kampala, 2007
Dissertation note: Dissertation (B.Tourism) - Makerere University, 2007.
Availability: Items available for loan: Main Library - Africana (1)Call number: U 332.15 MU T.

104.
Customer care service a necessary ingredient in the promotion of hos pitality and tourism in Uganda : a case study of the Windsor Lake Vi ctoria Hotel Entebbe / Faith Naccwa by
Material type: Text Text
Publication details: 2007
Dissertation note: Dissertation (B.A. Tourism)- Makerere University, 2007
Availability: Items available for loan: Main Library - Africana (1)Call number: U 658.812 N AC.

105.
Organisational competences and customer satisfaction : case study of Holiday Express Hotel / Stellah Kayita. by
Material type: Text Text
Publication details: 2007
Dissertation note: Dissertation (B.A. Tourism) - Makerere University, 2007.
Availability: Items available for loan: Main Library - Africana (1).

106.
The effectiveness of computerized reservation systems on customer s ervice quality in the tourism industry : case study Entebbe Internat ional Airport / Immaculate Mary Nankya. by
Material type: Text Text
Publication details: 2007
Dissertation note: Dissertation (B.A. Tourism) - Makerere University, 2007.
Availability: Items available for loan: Main Library - Africana (1).

107.
The effect of quality services on customer turnover : a case stu dy of Ekitoobero Restaurant in Kampala District / Rosemary Nakkungu by
Material type: Text Text
Publication details: Kampala : Makerere University, 2006
Dissertation note: Dissertation (B.A. Tourism)- Makerere University, 2006.
Availability: Items available for loan: Main Library - Africana (1)Call number: U 658.812 NAK.

108.
An assessment of customer care as a key to hospitality developmet: a case study of Kilimanjaro Kempinski hotel, Dar es salaam / by Nzutu Justus. by
Material type: Text Text
Publication details: 2007
Dissertation note: Unpublished dissertation (B.A., Tourism) - Makerere University.
Availability: Items available for loan: Main Library - Africana (1).

109.
Relationship marketing, internal networks and customer retention in the insurance industry : a case study of First Insurance Company Ltd . / Jonan Kisakye. by
Material type: Text Text
Publication details: 2007
Dissertation note: Unpublished thesis (MBA) - Makerere University, 2007
Availability: Items available for loan: Main Library - Africana (2)Call number: U 368.362 KIS, ...

110.
Customer service as a key to successful markerting of bank services in Uganda [microfilm]/ by Elizabeth G. N. Kitimbo. by
Material type: Film Film
Publication details: Kampala, Uganda: Makerere University Library Microfilming Unit, 2000
Dissertation note: Thesis (MBA) - Makerere University, 1995.
Availability: No items available.

111.
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112.
Customer care creation and retention a key to clientale turn over in tourism industry / by Sarah Nkabiddwa. by
Material type: Text Text
Publication details: 2007
Dissertation note: Dissertation (B.A. Tourism) - Makerere University, 2007.
Availability: No items available.

113.
Banking services provision for international visitors in Uganda : case study : Backlays bank / by Brian Mutebi. by
Material type: Text Text
Publication details: Kampala, 2007
Dissertation note: Dissertation (B.Tourism) - Makerere University, 2007.
Availability: No items available.

114.
Customer care service a necessary ingredient in the promotion of hos pitality and tourism in Uganda : a case study of the Windsor Lake Vi ctoria Hotel Entebbe / Faith Naccwa by
Material type: Text Text
Publication details: 2007
Dissertation note: Dissertation (B.A. Tourism)- Makerere University, 2007
Availability: No items available.

115.
Organisational competences and customer satisfaction : case study of Holiday Express Hotel / Stellah Kayita. by
Material type: Text Text
Publication details: 2007
Dissertation note: Dissertation (B.A. Tourism) - Makerere University, 2007.
Availability: No items available.

116.
The effectiveness of computerized reservation systems on customer s ervice quality in the tourism industry : case study Entebbe Internat ional Airport / Immaculate Mary Nankya. by
Material type: Text Text
Publication details: 2007
Dissertation note: Dissertation (B.A. Tourism) - Makerere University, 2007.
Availability: No items available.

117.
The effect of quality services on customer turnover : a case stu dy of Ekitoobero Restaurant in Kampala District / Rosemary Nakkungu by
Material type: Text Text
Publication details: Kampala : Makerere University, 2006
Dissertation note: Dissertation (B.A. Tourism)- Makerere University, 2006.
Availability: No items available.

118.
An assessment of customer care as a key to hospitality developmet: a case study of Kilimanjaro Kempinski hotel, Dar es salaam / by Nzutu Justus. by
Material type: Text Text
Publication details: 2007
Dissertation note: Unpublished dissertation (B.A., Tourism) - Makerere University.
Availability: No items available.

119.
Relationship marketing, internal networks and customer retention in the insurance industry : a case study of First Insurance Company Ltd . / Jonan Kisakye. by
Material type: Text Text
Publication details: 2007
Dissertation note: Unpublished thesis (MBA) - Makerere University, 2007
Availability: No items available.

120.
Customer service as a key to successful markerting of bank services in Uganda [microfilm]/ by Elizabeth G. N. Kitimbo. by
Material type: Film Film
Publication details: Kampala, Uganda: Makerere University Library Microfilming Unit, 2000
Dissertation note: Thesis (MBA) - Makerere University, 1995.
Availability: No items available.