Byamugisha, Tibenderana Michael. Relationship marketing, customer satisfaction and customer loyalty i n the Uganda's Airline Industry/ Michael Tibenderana Byamugisha. - Kampala : 2012 - xii,76 p. : 30 cm. Unpublished thesis (M.Sc. Marketing)-Makerere University,2012 Includes bibliographical references (p. 48-55) Subjects--Topical Terms: Airlines--Uganda Dewey Class. No.: 387.70096761