The role of the front desk office/reception in marketing of hotel se rvices : a case study of Mweya Safari Lodge and Grand Imperial Hotel : a case study - Kitaita, Fred K. W. (Kampala : Makerere University, 2001)
Dissertation (B.A.Tourism) - Makerere Unversity, 2001.
Includes bibliographical references (p. 47-48).
Keywords: Hotel services -- Marketing