Kitaita, Fred K. W. The role of the front desk office/reception in marketing of hotel se rvices : a case study of Mweya Safari Lodge and Grand Imperial Hotel : a case study / Fred K.W. Kitaita - Kampala : Makerere University, 2001. - viii, 48 p. : ill. ; 30 cm. Dissertation (B.A.Tourism) - Makerere Unversity, 2001. Includes bibliographical references (p. 47-48). Subjects--Topical Terms: Hotel services--Marketing. Dewey Class. No.: 647.94