TY  - BOOK
AU  - Wrate, F.
TI  - An application of business process modelling to customer contact wit hin Charitable Organisations
U1  - 003.3 
PY  - 2003///
CY  - London
KW  - Business process
KW  - Computer simulation
KW  - Charitable Organisations
KW  - Information technology
KW  - Management information systems
N1  - Unpublished thesis (M.Sc., Info. Systems) - South Bank University, 2 003; Includes bibliographical references (p.113-115)
ER  -