Wrate, F. <br/><br/>
An application of business process modelling to customer contact wit hin Charitable Organisations / 
Wrate, F. 
 - London,  2003 
 - viii, 116p. :  ill. ;  30 cm. 
<br/><br/>Unpublished thesis (M.Sc., Info. Systems) - South Bank University, 2 003 
<br/><br/>Includes bibliographical references (p.113-115) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business process--Computer simulation<br/>Charitable Organisations--Information technology<br/>Management information systems
<br/><br/><label>Dewey Class. No.: </label>003.3