TY  - BOOK
AU  - Bawden, David
TI  - User-oriented evaluation of information systems and services
SN  - 0566052091
U1  - 020 
PY  - 1990///
CY  - Aldershot, England
PB  - Gower
KW  - Information services
KW  - Evaluation
KW  - Information systems
N1  - Includes bibliographical references (p.190-205) and index
ER  -