TY  - BOOK
AU  - Oakland, John S.
AU  - Porter, Leslie J.
TI  - Cases in total quality management
SN  - 0750615656
U1  - 658.562 
PY  - 1994///. repr. 1997
CY  - Oxford
PB  - Butterworth/Heinemann
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -