Oakland, John S. <br/><br/>
Cases in total quality management 
John S. Oakland and Leslie J. P orter. 
 - Oxford  Butterworth/Heinemann  1994. repr. 1997. 
 - xxii, 274 p. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0750615656 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Case studies
<br/><br/><label>Dewey Class. No.: </label>658.562