TY - BOOK AU - Mungereza, Brian Mbazibwa. TI - Organizational culture, customer orientation and service quality in UMEME U1 - 658.812 23 PY - 2014/// CY - Kampala KW - UMEME KW - Customer services KW - Quality control N1 - Unpublished thesis (MSc. Marketing)- Makerere University, 2014; Includes bibliographical references ER -