TY  - BOOK
AU  -  Kulazikulabe, Sosan.
TI  -  The role of service recovery management and perceived customer satis faction on brand loyalty: hotel managers' perspectives in Uganda 
U1  -  647.94068  23
PY  - 2019///
CY  -  Kampala
KW  -  Hotel management
KW  -  Uganda
KW  -  Hotelkeepers
N1  -  Unpublished thesis (MHTM)- Makerere University, 2019;  Includes bibliographical references
ER  -