Kulazikulabe, Sosan. <br/><br/>
The role of service recovery management and perceived customer satis faction on brand loyalty :   hotel managers' perspectives in Uganda / 
Kulazikulabe Sosan. 
 - Kampala,   2019. 
 - x, 40 p. ;   30 cm. 
<br/><br/>Unpublished thesis (MHTM)- Makerere University, 2019 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Hotel management-- Uganda.<br/> Hotelkeepers-- Uganda.
<br/><br/><label>Dewey Class. No.: </label>647.94068