TY - BOOK AU - Nakyeyune, Josephine. TI - Development of a total quality management framework for the downstre am petroleum industry in Uganda U1 - 620.0045 23 PY - 2021/// CY - Kampala KW - Total quality management KW - Uganda KW - Quality function deployment KW - Quality control N1 - Unpublished thesis (MSc. TIID)- Makerere University, 2021; Includes bibliographical references (p.95-99) ER -