TY - BOOK AU - Kalulu, Ronald. TI - Work environment, service quality and customer retention in selected guesthouses in Uganda U1 - 647.94068 23 PY - 2015/// CY - Kampala KW - Guesthouses KW - Uganda KW - Hotels KW - Personnel management KW - Hotel management N1 - Unpublished thesis (MHTM)- Makerere University, 2015; Includes bibliographical references ER -