TY  - BOOK
AU  -  Fisk, Raymond P.
AU  -  Grove, Stephen J.
AU  -  John, Joby
TI  -  Services marketing: an interactive approach 
SN  -  9781285193908
U1  -  658.8 
PY  - 2013///
CY  -  Mason, OH
PB  -  Cengage
KW  -  Marketing
ER  -