Osinde, Cyrus. Technology based-service quality and customer satisfaction in the ba nking sector in Uganda : a case of Pride microfinance Limited (MDI) / Cyrus Osinde. - Kampala, 2019 - xii, 79 p. : ill ; 30 cm. Unpublished thesis (MBA)- Makerere University, 2019 Includes bibliographical references (P. 57-79) Subjects--Topical Terms: Banks and banking-- Computer programs-- Uganda. Banks and banking-- Customer services. Dewey Class. No.: 332.17