TY  - BOOK
AU  - Ouma, Julius
TI  - An integrated Call Center Management Information System
U1  - 658.403 
PY  - 2011///
CY  - Kampala
KW  - Management information systems
KW  - System design
KW  - Data processing
KW  - Customer services
N1  - Unpublished thesis (M.Sc., Info. Tech.) - Makerere University, 2017; Includes bibliographical references (p.53)
ER  -