TY  - BOOK
AU  -  Bisimwa, Aganze
TI  -  Perceived service quality, trust,customer satisfaction, and customer loyalty in the banking sector of Bukavu (East of DR.Congo)
U1  -  332.178  23
PY  - 2018///
CY  -  Kampala
KW  -  Customer loyalty
KW  -  D.R.Congo
KW  -  Bukavu
KW  -  Customer satisfaction
KW  -  Bank customer
N1  -  Unpublished thesis(Msc.(BIM)-Makerere University, 2018;  Includes bibliographical references (p.51-60)
ER  -