Employee motivation, service delivery and customer satisfaction : a case of Muzamiil Hotels Ltd in Zanzibar - Abdalla, Hamed Abdalla (Kampala, 2018)
unpublished thesis (MHTM)- Makerere University, 2018.
Includes bibliographical references (p.40-45).
Keywords: Hotels -- Customer services -- Zanzibar; Employee motivation -- Zanzibar; Customer relation -- management -- Zanaibar