TY - BOOK AU - Kintu, Munyagwa Ahmed Gamal. TI - Customer relataionship management, innovation capabilities and radio listeners' loyalty: a case of radio broadcasting stations in Kampa la district U1 - 658.812 23 PY - 2018/// CY - Kampala KW - Customer relations KW - Management KW - Radio audiences KW - Uganda N1 - Unpublished thesis (MBA)- Makerere University, 2018; Includes bibliographical references (p.39-42) ER -