Kitone, Joseph

Order processing, interfunctional co-ordination, customer service an d customer satisfaction in Uganda Clays Limited / by Kitone Joseph. - Kampala : Makerere University, 2004. - xi, 61 p. : ill. ; 30 cm.

Thesis (M.SC., MARKETING) - Makerere University, 2004.

Includes bibliographical references.


Customer services--Management.
Consumer satisfaction.
Uganda Clays Limited.

U 658.812 KIT