Kitone, Joseph Order processing, interfunctional co-ordination, customer service an d customer satisfaction in Uganda Clays Limited / by Kitone Joseph. - Kampala : Makerere University, 2004. - xi, 61 p. : ill. ; 30 cm. Thesis (M.SC., MARKETING) - Makerere University, 2004. Includes bibliographical references. Subjects--Topical Terms: Customer services--Management.Consumer satisfaction.Uganda Clays Limited. Dewey Class. No.: U 658.812 KIT