TY - BOOK AU - Lakot, Lucy. TI - Employee empowerment, organizational climate, service behavior and s ervice quality in commercial banks in Uganda: a case of Kampala U1 - 658.325 PY - 2015/// CY - Kampala KW - Employee empowerment KW - Uganda N1 - Unpublished thesis (M.HMG) - Makerere University, 2015; Includes bibliographical references (p. 41-48) ER -