Lakot, Lucy. Employee empowerment, organizational climate, service behavior and s ervice quality in commercial banks in Uganda: a case of Kampala / Lucy Lakot. - Kampala, 2015. - ix, 57 p. : ill. ; 30 cm. Unpublished thesis (M.HMG) - Makerere University, 2015. Includes bibliographical references (p. 41-48) Subjects--Topical Terms: Employee empowerment-- Uganda. Dewey Class. No.: 658.325