TY  - BOOK
AU  -  Kanyika, Lillian Musisi.
TI  -  The effect of quality assurance on customer care in telecommunicatio n companies in Uganda: a case study of MTN 
U1  -  384.041 
PY  - 2015///
CY  - Kampala
KW  - Telecommunication
KW  - Quality control
KW  - Standards
KW  - Uganda
N1  - Unpublished thesis(PhD)- Makerere University, 2015; Includes bibliographical references (p.60-66)
ER  -