Kanyika, Lillian Musisi. <br/><br/>
The effect of quality assurance on customer care in telecommunicatio n companies in Uganda:  a case study of MTN / 
by Lillian Musisi Ka nyika. 
 - Kampala,  2015. 
 - xi, 76 p. :  ill. ;  30 cm. 
<br/><br/>Unpublished thesis(PhD)- Makerere University, 2015. 
<br/><br/>Includes bibliographical references (p.60-66). 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telecommunication--Quality control--Standards--Uganda.
<br/><br/><label>Dewey Class. No.: </label>384.041