TY  - BOOK
AU  - Kabanyoro, Barbara Leonidas
TI  -  Customer service quality and performance: a case study of the ho tel industry in Uganda 
U1  - 338.4764794 22
PY  - 2010///
CY  - Kampala
KW  - Customer relations
KW  - Uganda
KW  - Hotels
KW  - Customer services
KW  - Hotel idustry
N1  - Unpublished thesis (MBA) - Makerere University, 2010; Includes bibliographical references (p. 83-98 )
ER  -