Kabanyoro, Barbara Leonidas <br/><br/>
Customer service quality and performance :  a case study of the ho tel industry in Uganda / 
by Barbara Leonidas Kabanyoro. 
 - Kampala,  2010. 
 - viii, 111 p. ;  30 cm. 
<br/><br/>Unpublished thesis (MBA) - Makerere University, 2010. 
<br/><br/>Includes bibliographical references (p. 83-98 ). 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Uganda.<br/>Hotels--Customer services--Uganda.<br/>Hotel idustry--Uganda.
<br/><br/><label>Dewey Class. No.: </label>338.4764794