Digital government : technology and public sector performance - West, Darrell M., 1954- (Princeton : Princeton University Press, 2005)
Scope, causes, and consequences of electronic government -- Bureaucr atic, fiscal, and political contexts -- The content of American governm ent websites -- Explaining e-government performance -- The case of onli ne tax filing -- Public outreach and responsiveness -- Citizen use of e -government -- Trust and confidence e-government -- Global e-government -- Democratization and technological change.
Includes bibliographical references (p. [201]-220) and index.
Keywords: Internet in public administration -- United States; Administrative agencies -- United States -- Data processing -- Evalu ation; Political participation -- United States -- Computer network resourc es; Democracy