TY - BOOK AU - Norton, Kingsley. AU - Smith, Sam, TI - Problems with patients: managing complicated transactions SN - 0521430437 U1 - 610.69/6 20 PY - 1994/// CY - Cambridge [England], New York, NY PB - Cambridge University Pres s KW - Physician and patient KW - Physician-Patient Relations KW - Attitude of Health Personnel N1 - Includes bibliographical references (p. 165-171) and index ER -