TY  - BOOK
AU  - Ntegeka, Andrew
TI  - Organizational culture, psychological contract, customer service qua lity, customer orientation and customer satisfaction in selected hotels in Uganda
U1  - U 658.812  NTE 
PY  - 2003///
CY  - Kampala
PB  - Makerere University
KW  - Corporate culture
KW  - Customer services
N1  - Thesis (MBA) - Makerere University (2003); Includes bibliographical references (p.64-72)
ER  -