Ntegeka, Andrew <br/><br/>
Organizational culture, psychological contract, customer service qua lity, customer orientation and customer satisfaction in selected hotels in Uganda  / 
by Andrew Ntegeka 
 - Kampala:  Makerere University ,  2003 
 - xi, 101p. :  tabs. ;  30 cm 
<br/><br/>Thesis (MBA) - Makerere University (2003) 
<br/><br/>Includes bibliographical references (p.64-72) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Corporate culture<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>U 658.812  NTE