TY - BOOK AU - Brennan, John, AU - Shah, Tarla, TI - Managing quality in higher education: an international perspecti ve on institutional assessment and change SN - 0335206735 (pbk.) U1 - 378.1/01 21 PY - 2000/// CY - Buckingham [England], Philadelphia, PA PB - Organisation for Eco nomic Co-operation and Development, Society for Research into Higher Ed ucation & Open University Press KW - Education, Higher KW - Evaluation KW - Case studies KW - Total quality management N1 - Includes bibliographical references (p. [148]-152) and index ER -