Managing quality in higher education : an international perspecti ve on institutional assessment and change - Brennan, John, 1947-; Shah, Tarla, 1960- (Buckingham [England] ; Philadelphia, PA : Organisation for Eco nomic Co-operation and Development, Society for Research into Higher Ed ucation & Open University Press, 2000)
Includes bibliographical references (p. [148]-152) and index.
Keywords: Education, Higher -- Evaluation -- Case studies; Total quality management -- Case studies