Digital government : technology and public sector performance /
Darrell M. West.
- Princeton : Princeton University Press, c2005.
- xv, 234 p. ; 25 cm.
Includes bibliographical references (p. [201]-220) and index.
Scope, causes, and consequences of electronic government -- Bureaucr atic, fiscal, and political contexts -- The content of American governm ent websites -- Explaining e-government performance -- The case of onli ne tax filing -- Public outreach and responsiveness -- Citizen use of e -government -- Trust and confidence e-government -- Global e-government -- Democratization and technological change.
Internet in public administration--United States. Administrative agencies--Data processing--Evalu ation.--United States Political participation--Computer network resourc es.--United States Democracy.