West, Darrell M., 1954-

Digital government : technology and public sector performance / Darrell M. West. - Princeton : Princeton University Press, c2005. - xv, 234 p. ; 25 cm.

Includes bibliographical references (p. [201]-220) and index.

Scope, causes, and consequences of electronic government -- Bureaucr atic, fiscal, and political contexts -- The content of American governm ent websites -- Explaining e-government performance -- The case of onli ne tax filing -- Public outreach and responsiveness -- Citizen use of e -government -- Trust and confidence e-government -- Global e-government -- Democratization and technological change.

0691121826 (cl : alk. paper) 9780691121826 (cl : alk. paper) 9780691134079 (pbk)

2004-057274


Internet in public administration--United States.
Administrative agencies--Data processing--Evalu ation.--United States
Political participation--Computer network resourc es.--United States
Democracy.

352.3/8/0285